Redesigning Organizations: A Case Study of the Air Force 4950th Test Wing Maintenance Complex Total Quality-Based Organizational Redesign

Abstract

This research focuses on both a review of literature concerning the theory of Total Quality Management (TQM) principles, and how TQM principles were utilized to implement a redesign of the 4950th Test Wing Maintenance Complex at Wright-Patterson AFB, Ohio. The research attempts to answer several questions regarding the imperative to infuse TQM principles into the Department of Defense (DoD), the definition of a TQM framework, the redesign effort at the 4950th TW, lessons learned from the 4950th TW and the potential application across DoD. The 4950th Maintenance Complex is part of a Total Quality revolution of the Air Force Material Command's Aeronautical Systems Center. They developed a radically redesigned organizational structure that is centered on an environment of trust. teamwork and measured risk-taking. Their ambitious innovation replaced the 3- squadron maintenance complex with a streamlined single squadron organization removing unnecessary layers of supervision and resulting in a leaner unit requiring only 80 percent of the previous manpower authorizations.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 1993
Accession Number
ADA276901

Entities

People

  • Richard S. Hassan

Organizations

  • Dwight D. Eisenhower School for National Security and Resource Strategy

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Business Administration
  • Case Studies
  • Commerce
  • Department Of Defense
  • Lessons Learned
  • Maintenance
  • Management Personnel
  • Manpower
  • Military Organizations
  • Motivation
  • National Security
  • Organizational Structure
  • Personnel Management
  • Security
  • United States Government
  • War Colleges

Readers

  • Aerospace logistics and air mobility.
  • Organizational Process Management (OPM).
  • Systems Analysis and Design