Frankfurt Medical Department Activity (FMEDDAC) OB/GYN Clinic Study

Abstract

The medical community is in the process of a paradigm shift in its management philosophy from one of traditional quality assurance, to the concepts of total quality management/continuous quality improvement (TQM/CQI). This change is being prompted by the Joint Commission on Accreditation of Healthcare Organizations' (JCAHO) initiative, an 'Agenda for Change.' TQM/CQI is an organizational philosophy which focuses on customer orientation, statistical assessment and continuous improvement of processes. Its implementation will require significant cultural change for most health care organizations. The military community will not be an exception. This study researches the process of improving the delivery of OB-GYN services at the Frankfurt MEDDAC, using TQM/CQI tools and principles. The objective is to identify and reduce process variation and thereby, improve internal and external customer satisfaction (i.e. , improved real and perceived quality). Total Quality Management/Continuous Quality Improvement(TQM/CQI), OB-GYN services, Internal and external customer satisfaction.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1993
Accession Number
ADA278803

Entities

People

  • Charles V. Brookshire Jr.

Organizations

  • Academy of Health Sciences

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Air Force
  • Families (Human)
  • Health Care
  • Health Services
  • Medical Personnel
  • Military Medicine
  • Organizational Structure
  • Patient Care
  • Personnel Management
  • Psychology
  • Quality Control
  • Reliability
  • Students
  • Surgery
  • Therapy
  • Total Quality Management

Readers

  • Medical or Health Care Field.
  • Software Engineering.

Technology Areas

  • Fully Networked C3
  • Fully Networked C3 - Command and Control