Total Quality ...So What is New?

Abstract

Perhaps one of the biggest challenges faced by Air Force leaders during the last decade of the twentieth century will be establishing a total quality culture where trust, teamwork, and continuous improvement are a way of life. Although a lot of time, money, and effort is currently being expended in pursuit of this goal, the question still remains whether total quality is just another fad in a long line of management initiatives, or a genuine attempt to establish a new leadership framework. This paper attempts to answer those questions by examining personal experiences, and comparing Total Quality Management to some of the management initiatives used throughout the Department of Defense and the United States Air Force over the last forty years. It further looks at the applicability of Dr. W. Edwards Deming's Fourteen Points to the Air Force, and emphasizes the role of leadership in implementing the principles of total quality.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Apr 01, 1994
Accession Number
ADA280657

Entities

People

  • William J. Beck Jr.

Organizations

  • Air War College

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Materials and Manufacturing Processes
  • Space

DTIC Thesaurus Topics

  • Air Force
  • Department Of Defense
  • Doctrine
  • Education
  • Governments
  • Military Education
  • Military Organizations
  • Military Science
  • New York
  • Personnel Management
  • Students
  • Systems Analysis
  • Total Quality Management
  • Training
  • United States
  • War Colleges
  • Weapons Effects

Readers

  • Educational Psychology
  • Organizational Process Management (OPM).