Total Quality Management in an Army Truck Battalion

Abstract

This study investigates the applicability of Total Quality Management (TQM) to highway operations functions in a truck battalion. Although the Army's senior leadership has embraced the use of TQM, it has been used primarily at the installation level and in acquisition and health services management functions, with little integration at the tactical level. The study begins with a description of TQM and its benefits. The research uses case study methodology to determine the effectiveness of a Process Action Team (PAT) in solving operational problems taken from an Army truck battalion. During a simulated PAT, Command and General Staff College students role-played battalion positions and developed recommendations to improve the battalion's operations. The recommendations were then assessed for feasibility by a separate panel of officers with experience in the case battalion. The research indicates the use of PATs may be an effective way to solve systemic problems and improve the quality of operations in a battalion.

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Document Details

Document Type
Technical Report
Publication Date
Jun 03, 1994
Accession Number
ADA284577

Entities

People

  • Thomas G. Gargiulo

Organizations

  • United States Army Command and General Staff College

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Case Studies
  • Data Analysis
  • Education
  • Governments
  • Group Dynamics
  • Health Services
  • Logistics
  • Management Personnel
  • Organizational Structure
  • Personnel Management
  • Public Administration
  • Quality Control
  • Reliability
  • Resource Management
  • Students
  • War Colleges

Readers

  • Military Leadership and Professional Education.
  • Military Science
  • Organizational Process Management (OPM).