Measuring Customer Satisfaction.

Abstract

The Human Systems Center's Study and Analysis Division (HSC/XRS) wants to develop a metric to measure our customers' satisfaction. The vehicle to be used to measure customer satisfaction should be easy to administer as well as easy to understand. It should be realistic and be used as a tool for continuous improvement of services. After surveying co-workers and customers and conducting a literature search, a questionnaire was developed to measure customer satisfaction.

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Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1994
Accession Number
ADA288811

Entities

People

  • Eileen G. Ancman

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Acquisition
  • Air Force
  • Attachment
  • Engineering
  • Feedback
  • Government Procurement
  • Governments
  • Literature
  • Procurement
  • Program Management
  • Questionnaires
  • Scheduling (Production)
  • Standards
  • Surveys
  • Total Quality Management
  • United States
  • United States Government

Fields of Study

  • Business

Readers

  • Economics
  • Organizational Psychology.
  • Systems Analysis and Design