Equal Opportunity Climate and Total Quality Management: A Preliminary Study.

Abstract

The purpose of the present study is to show the relationship between military Equal Opportunity (EO) and Total Quality Management (TQM). Three military units were identified that had a recognized TQM program and had completed the Military Equal Opportunity Climate Survey (MEOCS). These three units were fairly diverse (43% minorities and 22% female). Perceived quality of work group output of these units correlated with work group effectiveness, commitment, satisfaction, positive EO behaviors (minorities asked to make suggestions, socializing), fair treatment, and supervision. Discussion centered on exploring a positive EO climate as a precursor to an effective TQM program. This paper recommends that DEOMI build a data base of military organizations with recognized TQM programs who have completed the MEOCS and that DEOMI create a quality scale for the MEOCS. (MM)

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1994
Accession Number
ADA291494

Entities

People

  • Alvin Smith
  • Patricia Knouse
  • Stephen B. Knouse

Organizations

  • Defense Equal Opportunity Management Institute

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies
  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Business Administration
  • Databases
  • Department Of Defense
  • Education
  • Ethnic Groups
  • Human Resources
  • Management Personnel
  • Military Organizations
  • Minority Groups
  • Organizational Structure
  • Personnel Management
  • Quality Control
  • Teamwork
  • Total Quality Management
  • Training
  • Warfare

Readers

  • Military Leadership and Professional Education.
  • Organizational Psychology.