The Influence of Organizational Factors on the Activities of a Process Improvement Team.

Abstract

This case study is a discussion and analysis of the influence that various organizational factors can have on the ability of a Process Improvement Team to accomplish its goal. The organizational factors identified in this study include: (1) an Army organization's culture, (2) a healthcare organization with professional providers, (3) visible leadership support, (4) a formal Total Quality Management organizational structure and (5) Total Quality Management training. One of the most significant organizational factors identified by the Process Improvement Team members that negatively influenced the ability of the team to achieve its goal was the lack of empowerment to improve the process under investigation. Education covering the barriers to Total Quality Improvement implementation and a reorganization TQM training by departments may diminish some of the influence that the organizational factors have on the ability of Process Improvement Teams to accomplish their goals.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1993
Accession Number
ADA293187

Entities

People

  • Rea M. Nuppenau

Organizations

  • Academy of Health Sciences

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Air Force
  • Case Studies
  • Delivery Of Health Care
  • Education
  • Health Care
  • Health Services
  • Hospitals
  • Management Training
  • Medical Personnel
  • Organization Theory
  • Organizational Structure
  • Patient Care
  • Reliability
  • Teamwork
  • Total Quality Management
  • Training
  • United States

Fields of Study

  • Business

Readers

  • Organizational Process Management (OPM).