Patient Satisfaction with Obstetrics Care at Walter Reed Army Medical Center.

Abstract

This study focused on determining which factors in nursing services influence patient satisfaction on the obstetrics ward of WRAMC. I developed a survey instrument to evaluated patient satisfaction. I looked specifically at the dimensions of teaching, communication, physical care, interaction between patients and nursing staff, interaction within the family, ancillary services, and overall satisfaction. I also analyzed the influence of various demographic and clinical variables. After testing the survey, I administered it, and then analyzed the data using descriptive, univariate, and multivariate statistics. The most significant finding is that patient's satisfaction with teaching may be the most important predictor of patients overall level of satisfaction. Overall, the study indicated that patients are satisfied with the obstetrical services they receive at WRAMC.

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Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1994
Accession Number
ADA293218

Entities

People

  • Mary E. Garr

Organizations

  • Academy of Health Sciences

Tags

DTIC Thesaurus Topics

  • Active Duty
  • Analgesia
  • Data Science
  • Demography
  • Education
  • Factor Analysis
  • Health Care
  • Health Services
  • Hospitals
  • Information Science
  • Medical Personnel
  • Obstetrics
  • Patient Care
  • Regression Analysis
  • Social Sciences
  • Statistics
  • Surveys

Fields of Study

  • Medicine

Readers

  • Medical or Health Care Field.
  • Organizational Psychology.