Establishing a Standardized Set of Base-Level Transportation Metrics.

Abstract

Previous research in transportation performance measures found current measures in the operations and maintenance functions inadequate by transportation officers Air Force wide. Past research forced on existing measures and only two transportation functions. Conversely, this research evaluates existing and proposed measures for all base-level transportation functions. The goal of this research is to establish a standardized set of transportation metrics. Metrics are a measuring tool and a component of strategic planning; metrics help organizations meet goals related to customer satisfaction. The research's goal was accomplished by surveying enlisted personnel, officers, and civilians serving in the Air Force. The sample consisted of transportation personnel (transporters) and customers of transportation. The findings also indicate a dissatisfaction with existing transportation measures and an eagerness for more meaningful measures.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1995
Accession Number
ADA300684

Entities

People

  • Kyle D. Marsh

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Accuracy
  • Air Force
  • Combat Readiness
  • Data Analysis
  • Databases
  • Enlisted Personnel
  • Families (Human)
  • Information Science
  • New York
  • Standards
  • Statistical Analysis
  • Statistical Samples
  • Statistical Tests
  • Surveys
  • Total Quality Management
  • Transportation
  • United States

Readers

  • Economics
  • Instructional Design and Training Evaluation.
  • Logistics and Supply Chain Management.