Structuring and Training High-Reliability Teams.
Abstract
This report describes activities during the first year of a research project sponsored by the U.S. Army Research Institute (Aviation Research and Development Activity) on the role of team coordination in reliable team performance. First year activities included a review of the team-measurement literature, the development of a measurement approach based on a theoretical framework for team coordination, the development of a data-collection instrument for rigorous quantitative measurement of team communication and coordination patterns, and testing of the approach and the instrument based on observation of videotapes of helicopter flight-crews during simulated operations. The measures developed were found to have high inter-rater reliability as well as reasonable validity in measuring teamwork processes. Results are consistent with the hypothesis that higher-performance teams adapt to increases in workload by relying more heavily on implicit coordination-anticipating each other's needs without explicit requests or commands-as measured by the ratio of transfers to requests in the team's communications.
Document Details
- Document Type
- Technical Report
- Publication Date
- Nov 23, 1993
- Accession Number
- ADA302385
Entities
People
- Daniel Serfaty
- Eileen B. Entin
- Elliot E. Entir
- Jean Macmilla