A Comprehensive Analysis of the Naval Postgraduate School Bookstore Operations.

Abstract

This thesis identifies inefficiencies in the ordering and selling practices of the NPS Bookstore and makes recommendations for improvement. Additionally, this thesis determines whether the NPS Bookstore provides a reasonable price to the students when compared to other college and university bookstores. It identifies whether or not the NPS Bookstore is meeting the needs of the students, faculty and staff and provides recommendations for improvement. If implemented, the recommendations will lead to improved efficiency and customer service of the Bookstore resulting in increased profitability for the Navy Exchange and improved Quality of Life for students, faculty and staff.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1995
Accession Number
ADA302825

Entities

People

  • David A. Peters

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Ground and Sea Platforms
  • Human Systems

DTIC Thesaurus Topics

  • Books
  • Computer Programs
  • Computers
  • Control Systems
  • Customer Services
  • Data Analysis
  • Efficiency
  • Hard Copy
  • Information Science
  • Instructors
  • Materials
  • Personnel Management
  • Quality Of Life
  • Schools
  • Students
  • Textbooks
  • Universities

Readers

  • Government Contracting/Procurement.
  • STEM Education