Results of a Field Study of the Performance Enhancement System: A Support System for Aviation Safety Inspectors.
Abstract
The Performance Enhancement System (PENS) is a prototype electronic performance support system for Aviation Safety Inspectors (ASIs). PENS facilitates field data collection, information management, and on-line references, thus eliminating paperwork, redundant data-entry tasks, data errors, slow data-entry and turnaround times, and bulky paper references. PENS allows ASIs to collect field data in the format used by national FAA databases and it allows them to verify data at the time of inspection. A national field study of PENS was conducted. The study consisted of fielding four different computers to four ASIs in each of nine FAA Flight Standards District Offices across the country from November 1993 through March 1994. Study results indicate that the complex information management difficulties encountered by ASIs will not be solved by purchasing computer hardware alone. Rather, appropriate field software applications must be developed that will work in combination with field computer hardware to provide ASIs with a system of tools that supports their daily responsibilities. The ASIs must be closely involved in the continued development of these tools to ensure that they are designed to meet the inspectors' needs.
Document Details
- Document Type
- Technical Report
- Publication Date
- Dec 01, 1995
- Accession Number
- ADA303336
Entities
People
- Charles F. Layton
- William T. Shepherd