Process Value Estimation at Pacific Bell.
Abstract
The purpose of this thesis is to demonstrate the implementation of the Process Value Estimation methodology now being pioneered at Pacific Bell. The principles of Process Value Estimation are applied to the Network Surveillance Division of Pacific Bell in a field study. There are two main component processes of Network Surveillance. Classification is an automated process, and Decision Making is a manual process. The thesis uses Process Value Estimation to describe the processes in terms of work accomplished. This description permits the comparison of the value of the two processes. This is the first major field study using the Process Value Estimation method.
Document Details
- Document Type
- Technical Report
- Publication Date
- Dec 01, 1995
- Accession Number
- ADA305649
Entities
People
- John D. Pickering
Organizations
- Naval Postgraduate School