Total Quality Management. A Strategic Process for Force XXI.

Abstract

Seven and a half years after adopting the TQM philosophy, the Army only has a small portion of the organization participating in the TQM process. To meet the Army's current challenges and to enter the 21st century, Total Quality Management (TQM) can become the strategic management process to support an Army ready and able to accomplish its mission. Today, the Army is facing a shrinking budget and personnel drawdowns that are forcing the military to re-examine how business is being conducted at all levels of the organization. Is TQM the management process for the Army's Force XXI? Research has shown, a primary reason for the failure of TQM in an organization is the lack of top down commitment. Does the Army have the top down commitment to support the TQM initiative? With the proper support and training TQM can be the strategic management process for Army but, it will take dedicated commitment from the Army leadership at all levels.

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Document Details

Document Type
Technical Report
Publication Date
Apr 15, 1996
Accession Number
ADA309120

Entities

People

  • Carole A. Briscoe

Organizations

  • United States Army War College

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Army Personnel
  • Department Of Defense
  • Doctrine
  • Governments
  • Management Personnel
  • Military Organizations
  • National Guard
  • New York
  • Public Administration
  • Students
  • Teamwork
  • Total Quality Management
  • Training
  • United States
  • Universities
  • War Colleges
  • Warfare

Readers

  • Maritime Combat Support and Expeditionary Logistics.
  • Organizational Process Management (OPM).