Management Reform: Status of Agency Reinvention Lab Efforts.

Abstract

The National Performance Review (NPR) is a major management reform initiative begun by the President in 1993 and placed under the direction of the Vice President. A key part of that initiative has been the establishment of agency 'reinvention labs,' which are designed to test ways that agencies could improve their performance and customer service by reengineering work processes and eliminating unnecessary regulations. Although a great deal has been written about other NPR-related activities, no one has systematically studied the operation of these labs. Therefore, as part of its ongoing body of work examining NPR issues, GAO reviewed (1) the focus and developmental status of the labs, (2) factors that hindered or assisted their development, (3) whether the labs were collecting performance data, and (4) whether the labs had achieved any results. To accomplish these objectives, GAO visited 12 labs and conducted a telephone and fax survey of all 185 of the labs.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 1996
Accession Number
ADA309767

Entities

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  • United States Government Accountability Office

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  • Biomedical
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  • Business Administration
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  • Personnel Management

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