An Assessment of Patient Satisfaction with Health Care Delivered at Ireland Army Community Hospital.

Abstract

THIS SURVEY WAS CONDUCTED IN ORDER TO ASCERTAIN THE OVERALL DEGREE OF SATISFACTION OF A POPULATION OF BENEFICIARIES USING HEALTH SERVICES AT IRELAND ARMY COMMUNITY HOSPITAL. DATA WERE COLLECTED USING A SELF-ADMINISTERED, MAILED QUESTIONNAIRE TO A SAMPLE OF 979 PATIENTS, WITH A RESULTANT RESPONSE RATE OF 46.9%. OVERALL SATISFACTION WAS GOOD, WITH A MEAN SCORE OF 2.55 ON A FIVE-POINT SCALE (1=EXCELLENT, 5=POOR). THE CATEGORY OF ACCESS SCORED LOWEST, WITH 'BASE OF MAKING APPOINTMENTS' BEING THE SINGLE LOWEST- SCORING ITEM. RESPONDENTS, IN THEIR FIFTIES, AND THOSE USING CHAMPUS AS THEIR PRIMARY SOURCE OF HEALTH CARE WERE THE LEAST SATISFIED BENEFICIARIES. MOST OFT-CITED AREAS IN NEED OF IMPROVEMENT WERE THE APPOINTMENT SYSTEM, THE EMERGENCY ROOM, AND STAFF COURTESY.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1996
Accession Number
ADA313777

Entities

People

  • Carolyn M. Grey

Organizations

  • Academy of Health Sciences

Tags

DTIC Thesaurus Topics

  • Health Care
  • Health Care Facilities
  • Health Services
  • Hospitals
  • Medical Personnel
  • Military Medicine
  • Public Health
  • Surveys
  • Therapy

Fields of Study

  • Medicine
  • Political science

Readers

  • Medical or Health Care Field.
  • Organizational Psychology.