A Study to Determine Why Champus Secondary Beneficiaries Elect to Receive Medical Care Outside of William Beaumont Army Medical Center (WBAMC).

Abstract

Competition with civilian medical organizations challenges military medical organizations to become more customer oriented, especially during this time of budget reductions. Military medical organizations must provide efficient quality care if they are to survive in the ever increasing competitive environment. This requires reliable measurement of the quality of care being provided (as perceived by the patient). The management problem confronted by this study was that no in-depth comprehensive study had ever been conducted to determine which factors lead the CHAMPUS secondary (self insured) population to receive care outside of William Beaumont Army Medical Center (WBAMC). Therefore, no improvements could be made to the WBAMC health care delivery system to better serve the health care needs of this population.

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1995
Accession Number
ADA314106

Entities

People

  • Jesus H. Ruiz

Organizations

  • Academy of Health Sciences

Tags

DTIC Thesaurus Topics

  • Data Science
  • Databases
  • Delivery Of Health Care
  • Demography
  • Department Of Defense
  • Families (Human)
  • Health Care
  • Health Services
  • Health Services Administration
  • Information Science
  • Medical Personnel
  • Military Medicine
  • Social Sciences
  • Statistical Analysis
  • Statistics
  • Surveys
  • Therapy

Fields of Study

  • Medicine

Readers

  • Economics
  • Neurotrauma and Rehabilitation Medicine.
  • Organizational Process Management (OPM).