Implementing Total Quality Management (TQM) III: Feedback and Continuous Improvement.

Abstract

This Special Report discusses the Interpretation and use of Mission Effectiveness (ME) Charts in a Total Quality Management/Methodology for Generating Efficiency and Effectiveness Measures (TQM/MGEEM) system including their relationship to processes and Dr. Deming's 14 points. Also included am how to post results, how to track performance over time, and how to roll up indicators into overall effectiveness scores. This paper explains how to conduct a TGM/MGEEM feedback session Including selecting members and establishing the agenda. It briefly discusses the role of teams in improving processes and identifies pitfalls to avoid in their use.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1992
Accession Number
ADA320713

Entities

People

  • Charles N. Weaver
  • Malcolm T. Upton

Organizations

  • Armstrong Laboratory

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Air Force Facilities
  • Business Administration
  • Efficiency
  • Feedback
  • Fire Fighting
  • Fires
  • Governments
  • Human Resources
  • Management Personnel
  • Manpower
  • Personnel Management
  • Quality Control
  • Time Intervals
  • Total Quality Management
  • Training
  • United States Government

Fields of Study

  • Computer science

Readers

  • Organizational Process Management (OPM).