Measurement of the Service Quality of RMC-West (Het meten van de kwaliteit van dienstverlening van RMC-West),

Abstract

This report contains the results of a study into methods and techniques to measure service quality, carried out by TNO Physics and Electronics Laboratory in order of RMC-West (Royal Netherlands Army). Methods and techniques in literature are described. Further the results of a search for practically used methods and techniques at branches of industry are given. Findings have been incorporated in a step by step method for RMC-West to arrange their own measurements.

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Document Details

Document Type
Technical Report
Publication Date
Nov 01, 1996
Accession Number
ADA321959

Entities

People

  • C. J. Von Bergh
  • M. M. Stoop

Organizations

  • Netherlands Organisation for Applied Scientific Research

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Buildings And Structures
  • Case Studies
  • Classification
  • Climate Change
  • Concrete
  • Electronics
  • Electronics Laboratories
  • Marketing
  • Measurement
  • Netherlands
  • Public Relations
  • Research Facilities
  • Security
  • Total Quality Management

Readers

  • Marine Propulsion Engineering and Naval Architecture
  • Systems Analysis and Design

Technology Areas

  • Microelectronics
  • Microelectronics - Graphene