Access America: Reengineering Through Information Technology.

Abstract

When the President asked me in 1993 to lead the reinvention of government, the first thing I did was start talking with front-line federal employees about what was broken and how to fix it. In agency offices and at the National Performance Review (NPR), inspired teams worked day and night through the summer of 1993 generating ideas. They got a lot of help from the best in business, as well as state and local reinventors. When the work was finished, we had 1,200 actions that I recommended to the President. He reviewed them, gave them his endorsement, and made a personal commitment. He said, "Wherever this report says, the President should,' this President will." Among the 1,200 recommended actions was a set of imaginative proposals to make government work better and cost less by reengineering through information technology. The idea of reengineering through technology is critical. We didn't want to automate the old, worn processes of government. Information technology (IT) was and is the great enabler for reinvention. It allows us to rethink, in fundamental ways, how people work and how we serve customers.

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Document Details

Document Type
Technical Report
Publication Date
Feb 03, 1997
Accession Number
ADA322440

Entities

People

  • Al Gore

Tags

Communities of Interest

  • Biomedical
  • Cyber
  • Human Systems
  • Space

DTIC Thesaurus Topics

  • Business Administration
  • Commerce
  • Computer Network Security
  • Control Systems
  • Electronic Mail
  • Employment
  • Environmental Protection
  • Information Exchange
  • Information Systems
  • Internet
  • Management Personnel
  • National Governments
  • National Security
  • Organizational Structure
  • Personnel Management
  • United States Government
  • Wireless Communications

Readers

  • Defense Acquisition Program Management
  • Government and Public Administration Law.
  • Military History of the United States in the 20th Century.