Examining Efficiency Indicators within the Surgical Service Line at Evans Army Community Hospital.
Abstract
This study examined efficiency indicators common within surgical service management domain. Areas of focus included: the surgical service process, procedural time variations, delays, cancellations and patient satisfaction. Several results involving procedure times were significant. Variation of room turnover time was significant across the services (p = .000). Physician start times also varied -significantly (p=.000). Delays occurring in the operating room were examined through a direct observation method. Of the sample (n=779),l7.5 percent df the surgical cases resulted in delays. A chi square analysis examining rates of delays was significant (p less than .05). The majority of root causes for case cancellations were attributed to the patient and surgeon. A sample of 164 surgical patients responded to a patient satisfaction instrument. Significant variation existed across all services (p less han .0001). Similar significance existed when examining variation among the following constructs of the instrument: caring, competence, continuity of care and patient education.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 01, 1996
- Accession Number
- ADA324245
Entities
People
- Matthew D. Kinser
Organizations
- Academy of Health Sciences