A Comprehensive Program to Deliver On-The-Job Training (OJT).
Abstract
Common among Army personnel is their concern about the quality and consistency of OJT delivery. There are thousands of OJT providers in today's Army, but they receive little guidance about training others. This is a lost opportunity that costs money. OJT providers are already in place, as are trainees. Yet, training is often inefficient, resulting in lengthened learning time. In the private sector, OJT is also a highly leverageable resource. An estimated 60% of all training occurs through OJT yet few businesses train their OJT providers, resulting in millions of dollars of unrealized profits because of poor trainee performance and high turnover. Where train-the-trainer support exists, it is overly proceduralized and doesn't address cognitive aspects of training. This report documents development of (1) a cognitive model of OJT based on an extensive literature review and research with OJT providers in the Army and three varied civilian workplaces; (2) a methodology with high inter-rater reliability for assessing reported OJT provider performance, and (3) train-the-trainer workshops for OJT providers in the Army and the civilian workforce. The report also discusses (4) workshop evaluations; (5) recommendations for institutionalizing training for OJT providers in the Army; (6) successful Phase III commercialization of this project.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jul 01, 1997
- Accession Number
- ADA327576
Entities
People
- Beth Crandall
- Caroline E. Zsambok
- George L. Kaempf
- Molly Kyne
Organizations
- Klein Associates