The Department of the Navy Benchmarking Handbook: A Systems View,

Abstract

Benchmarking is a strategic and analytic process of continuously measuring an organization's products, services, and practices against a recognized leader in the studied area (Department of the Navy TQL Glossary, 1996). Benchmarking is more than a simple comparison of one organization's business practices to another for the purpose of improving one's own process. Benchmarking provides a data-driven, decision-making vehicle to implement changes of world-class quality to core business practices. And, since there is no one way to perform a process that will be the industry's best practice forever, benchmarking is also an ongoing discovery process that recalibrates to establish new baselines for continuous improvement Performed well, benchmarking will also promote teamwork and remove subjectivity from mission-critical decision making.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1997
Accession Number
ADA332022

Entities

People

  • Joan Kraft

Organizations

  • United States Department of the Navy

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies
  • Human Systems

DTIC Thesaurus Topics

  • Best Practices
  • Business Administration
  • Commerce
  • Communication Systems
  • Databases
  • Department Of Defense
  • Electronic Mail
  • Engineering
  • Information Systems
  • Logistics
  • Management Personnel
  • Manufacturing
  • Marketing
  • Money
  • Organizational Structure
  • Personnel Management
  • Websites

Readers

  • Organizational Process Management (OPM).
  • Systems Analysis and Design