Designing an Interactive Multimedia Environment for Learning and Aiding Troubleshooting
Abstract
The need for effective troubleshooting is rapidly becoming ubiquitous in our increasingly technological society. However troubleshooting is a complex process both to learn and perform. This report examines the prospects for designing an interactive learning environment that helps users acquire and engage in effective troubleshooting. This work is informed by two important strands of related research. First, we draw upon research focused on the design and development of interactive learning environments. We are interested both in work focusing on theory driven design on multimedia, and work focusing on how students learn in apprenticeship learning situations. The research summarized forms the basis for a prototype design of an interactive multimedia environment. The prototype is designed for the task domain of help desk troubleshooting of computer systems problems for a large computer company.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1997
- Accession Number
- ADA337686
Entities
People
- Janet Kolodner
- Mimi Recker
Organizations
- Georgia Tech