Benchmarking in Foodservice Operations.

Abstract

The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts: (1) eleven expert panelists involved in a Delphi technique to identify and rate importance of foodservice performance measures and rate the importance of benchmarking activities, and (2) a national mail survey of 247 randomly selected foodservice directors from college/university, correctional, health care, and school foodservice operations to identify attitudes, beliefs, and practices about benchmarking and usage of performance measures.

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Document Details

Document Type
Technical Report
Publication Date
Jun 19, 1998
Accession Number
ADA347159

Entities

People

  • Bonnie C. Johnson

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Assembly Lines
  • Business Administration
  • Correctional Facilities
  • Data Analysis
  • Databases
  • Electronic Mail
  • Employment
  • Health Care
  • Health Services
  • Information Science
  • Management Personnel
  • Medical Personnel
  • Organizational Structure
  • Statistical Analysis
  • Students
  • Surveys

Readers

  • Gender and Food Studies
  • Instructional Design and Training Evaluation.