Operation Joint Endeavor/Guard. 1997 MWR Customer Satisfaction Survey.
Abstract
The Operation Joint Endeavor/Guard (OJE/G) Morale, Welfare and Recreation (MWR) Customer Satisfaction Survey, conducted by MWR Recreation Specialists at six sites in Hungary/Bosnia from August through November 1997, indicates the importance to soldiers of MWR in theater. A total of 619 individuals completed the survey; over ninety-two percent of these respondents (570) were U.S. soldiers. Soldiers reported high use of MWR (65.8% daily users) and overall high satisfaction with MWR activities/programs (96+%). MWR activities that respondents reported as their favorites were: sports facilities (68.5%), Recreation Centers (39.6%), Army and Air Force Exchange Service (35.4%), Rest and Recuperation (21.2%), and commercial phones (17.9%). Most respondents rated newspapers (92%) and books (67%) as "moderately/very important" to them. Over ninety percent of all respondents felt that MWR programs were important contributors to their psychological well-being, individual fitness, and unit morale. Written comments, primarily about MWR facilities/ activities and deployed MWR Recreation Specialists, were laudatory in nature. The survey portrays high levels of customer use, satisfaction with, and contribution to readiness of MWR programs delivered in theater to U.S. soldiers and other deployed personnel.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 01, 1998
- Accession Number
- ADA348340
Entities
People
- Richard Fafara