DoD Total Quality Management Master Plan.

Abstract

Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of Dr. W. E. Deming, Dr. J. H. Juran, and others, and benefits from both private and public sector experience with continuous process improvement.

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Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1988
Accession Number
ADA355612

Entities

Organizations

  • United States Department of Defense

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Acquisition
  • Communities
  • Contractors
  • Contracts
  • Defense Industry
  • Department Of Defense
  • Deployment
  • Executives
  • Governments
  • Lessons Learned
  • Military Personnel
  • Organizational Structure
  • Personnel Management
  • Procurement
  • Standards
  • Total Quality Management
  • Training

Readers

  • Organizational Process Management (OPM).
  • Research Science/Academic Research