Defense Transportation Efforts to Improve DOD's Personal Property Program.

Abstract

DOD has long been concerned about the quality service members receive from its nearly $3 billion annual program to transport, store, and manage the household goods and unaccompanied baggage of its personnel. Past problems include poor service from its movers, excessive incidence of loss or damage to service members' property, and high claims costs to the government. All of these problems contribute to a poor quality of service for persons using the system. DOD first proposed reengineering its personal property program 5 years ago.

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Document Details

Document Type
Technical Report
Publication Date
Mar 18, 1999
Accession Number
ADA363398

Entities

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Human Systems
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Acquisition
  • Commerce
  • Contractors
  • Contracts
  • Families (Human)
  • Governments
  • Household Goods
  • Lessons Learned
  • Measurement
  • Military Personnel
  • National Security
  • Small Business
  • Social Sciences
  • Test And Evaluation
  • Transportation
  • United States
  • United States Transportation Command

Readers

  • Aerospace Engineering
  • Defense Acquisition Program Management
  • Economics