Human Error Mitigation in Future Operations Control Centers

Abstract

This report documents a human error mitigation study conducted at the William J. Hughes Technical Center Research Development & Human Factors Laboratory. The study examined potential causes of human errors in future Airway Facilities (AF) operations control centers (OCCs). The participants consisted of nine specialists having expertise in current AF operations and knowledge of human error tendencies. The participants explored four operational scenarios, identified potential sources of error, and recommended specific solutions. A research team extracted common themes from participant responses to each of the four scenarios and identified general sources of potential error. They made specific recommendations for mitigating error in future OCC facilities.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1999
Accession Number
ADA368140

Entities

People

  • Jean Macmillan
  • Richard W. Pew
  • Robert L. Cranston
  • Vicki Ahlstrom
  • Yvette J. Tenney

Organizations

  • Federal Aviation Administration

Tags

Communities of Interest

  • Autonomy
  • Energy and Power Technologies
  • Human Systems
  • Space

DTIC Thesaurus Topics

  • Air Conditioning
  • Air Traffic
  • Airport Radar Systems
  • Airports
  • Automated Speech Recognition
  • Circuit Breakers
  • Communication Channels
  • Electronic Mail
  • Engineering
  • Global Positioning Systems
  • Ground Based
  • Hypervelocity Flow
  • Information Processing
  • Information Systems
  • Radio Communications
  • Radio Stations
  • Situational Awareness

Readers

  • Aviation Safety Risk Assessment.
  • Aviation Safety and Air Traffic Management
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.