Defense Information Systems Agency Management of Trouble Tickets for Electronic Commerce/Electronic Data Interchange

Abstract

The audit objective was to examine the effectiveness of the trouble ticket process and to identify problem areas that, if corrected, would result in fewer trouble tickets. We also reviewed the adequacy of the management control program as it applied to the audit objective.

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Document Details

Document Type
Technical Report
Publication Date
Oct 28, 1996
Accession Number
ADA370656

Entities

Organizations

  • Office of the Inspector General, U.S. Department of Defense

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Acquisition
  • Air Force
  • Application Protocols
  • Commerce
  • Computer Network Security
  • Computer Networks
  • Contracts
  • Cybersecurity
  • Department Of Defense
  • Electronic Commerce
  • Electronic Mail
  • Financial Management
  • Information Systems
  • National Security
  • Navy
  • Procurement
  • Statistical Samples

Readers

  • Defense Financial Management and Audit.
  • Educational Psychology

Technology Areas

  • Microelectronics