A Study on Non-Urgent Utilization in the Ambulatory Care Reception Center and Emergency Department at Darnall Army Community Hospital.
Abstract
This study addresses access to primary care at Darnall Army Community Hospital. The purpose of this management project was to determine the reasons that MHSS beneficiaries with non-urgent conditions use the Ambulatory Care Reception Center(ACRC) and Emergency Department(ED) rather than accessing the primary care system. This study supports previous findings that many of our patients present at the ACRC and ED because they perceive their problems as urgent even when they are considered non-urgent by health professionals. In addition, many of our patients feel no other option is available to them for primary care due to a shortage of appointments. Three courses of action will decrease the non-urgent utilization of the ACRC/ED. Provide education on self-care techniques and resources to the beneficiary population, increase the primary care capacity of the system through a thorough analysis utilizing medical simulation to design the optimum primary care system, and have on-call primary care managers (PCMs) to the Prime enrollees.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 1997
- Accession Number
- ADA372037
Entities
People
- Damon G. Baine
Organizations
- Academy of Health Sciences