Management of Managed Care: What Does It Take?
Abstract
The Military Health Services System (MHSS) has not been immune to the many problems plaguing health care delivery in the United States. Escalating health care costs and uneven access to care has led to the adoption of the Department of Defense's managed health care program known as TRICARE. The success of the TRICARE Program cannot be overstated as it allows the MHSS to meet its dual missions simultaneously. However, as this is a relatively new program within the MHSS, a consensus on the key job functions to be performed by medical department officers serving in an administrative managed care positions still needs to be reached, and the skills, knowledge, and abilities (SKAs) for successful performance clearly identified. During two rounds of the Delphi technique, the Executive Steering Committees from 27 CONUS Navy Military Treatment Facilities were first asked to identify these job tasks, and then rate 185 related SKAs on their relative importance. A total of nine key job functions were identified to include 225 unique job tasks along with the prerequisite SKAs that reflect the need for managed care administrators to possess strong interpersonal skills.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 1997
- Accession Number
- ADA372089
Entities
People
- Anne M. Bright
Organizations
- Academy of Health Sciences