Local Area Network End User Satisfaction Study at the Department of Veterans Affairs Veterans Health Administration's VA Puget Sound Health Care System
Abstract
This non-experimental, longitudinal study examines Local Area Network (LAN) end user satisfaction (EUS) among 47 health care executives at the VA Puget Sound Health Care System (VA PSHCS). The executives included in this study were using the LAN before October 1, 1997 and after the implementation (February 18, 1998) of the LAN infrastructure enhancements. This study uses satisfaction as one measure to support the LAN enhancements, and as an indicator of LAN success or effectiveness using the short form instrument developed by Blake Ives, Margrethe Olsen and Jack Baroudi in 1983, and refined by Jack Baroudi and Wanda Orlikowski in 1988. While the VA PSHCS' improves their information technologies (IT), the organization must balance quality, access, and cost of providing health care services to eligible veterans. Additionally, the organization must scan the horizon for opportunities to remain solvent in an era of limited resources and alternative health care delivery models. Therefore, with limited resources, health care organizations that improve their IT must somehow demonstrate the added value of expenditures and establish system success. This paper presents three hypotheses that were tested using the short form instrument to measure LAN EUS.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 1998
- Accession Number
- ADA372304
Entities
People
- Warren E. Hill
Organizations
- Academy of Health Sciences