The True Costs of No-Shows.

Abstract

This study examined 5 outpatient clinics and identified the potential loss of $4.5K in 1st quarter, FY97, due to loss utilization of fixed costs associated with patient appointments. $4.5K equates to a potential $18K of wasted resources that could have been otherwise allocated during the fiscal year. The study also provides a potential death spiral existing within the appointment system of Winn Army Community Hospital that links the rise in no-shows to the rise in patient complaints, patient and employee turnover, and loss 3rd party funds.

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Document Details

Document Type
Technical Report
Publication Date
Jun 07, 1997
Accession Number
ADA372328

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  • Ivan D. Speights Sr

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