Outpatient Pharmacy Civilian Prescription Pathway Process Improvement
Abstract
Naval Medical Center Portsmouth, outpatient pharmacy civilian prescription pathway was examined to determine if process changes could be made to improve the process of filling civilian provider ordered prescriptions through the outpatient pharmacy. The current pathway is outdated and does not reflect the many changes that have occurred within the MHS. Examination into the Composite Health Care System (CHCS), third party collection process, and prescription processing methodologies were performed to determine where pathway process changes could be made and incorporated. It was determined that process changes could be employed which would improve the civilian prescription pathway. The benefits of incorporating the revised pathway for filling civilian prescriptions would greatly increase beneficiary satisfaction, improve pharmacy staff efficiency in the delivery of goods and services, and almost eliminate the manual review of other health insurance forms. Other significant benefits would include a significant reduction in the backlog of third party claims, a reduction in over time paid to employees to catch up, a reduction in overhead costs associated with processing third party claims, and increased reimbursement from the third party collections program to the outpatient pharmacy.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 01, 1998
- Accession Number
- ADA372346
Entities
People
- Mark S. Hernandez
Organizations
- Naval Medical Center Portsmouth