Physician Satisfaction at Keller Army Community Hospital.
Abstract
The purpose of this study was to examine the satisfaction level of physicians at Keller Army Community Hospital (KACH), West Point, New York. The reason for conducting this study was to provide the senior leadership at KACH information they can use to enhance the process and the quality of care that is provided within the organization. This was a descriptive, cross-sectional study that was conducted in January 1998. The study measured physician satisfaction by distributing a 27-item questionnaire to the entire physician staff at KACH (N = 33). The response rate was 82% (N = 27). More than two thirds (67%) of the physicians at KACH were very satisfied with their overall professional practice. KACH physicians were most satisfied with the quality of the pharmacy and radiology staff, their ability to practice according to their best judgment, the professional abilities of their peers, and the quality of care they are able to provide. KACH physicians were least satisfied with the efficiency in which they are able to practice, the ability to help form policies, the amount of time they have for family, and their salary/income. The results of this study indicate that the majority of KACH physicians are satisfied with being staff members of KACH. Further research would be required to determine the future level and trends of physician satisfaction at KACH.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 01, 1998
- Accession Number
- ADA372413
Entities
People
- Joseph J. Vancosky
Organizations
- Academy of Health Sciences