Contractor Metrics for Service Contracts

Abstract

Because of the increased emphasis on performance management and continuous improvement, HQ PACAF/LG tasked AFLMA to develop contractor metrics for service contracts. SAF/AQC co-sponsored this study to identify top-level metrics to determine the health of the Air Force service contracts program. This study provides the necessary Service Delivery Summaries and Quality Assurance Surveillance Plans related to using contractor metrics on service contracts. This enables quality assurance personnel in providing insight and therefore reducing the oversight role. It also lays the foundation for a performance management plan for a competitive sourcing acquisition. This is necessary as functional areas lose their organic expertise to conduct appropriate surveillance.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 2000
Accession Number
ADA377102

Entities

People

  • Jonathan L. Wright

Organizations

  • Air Force Logistics Management Agency

Tags

Communities of Interest

  • Biomedical
  • Human Systems

DTIC Thesaurus Topics

  • Acquisition
  • Air Force
  • Best Practices
  • Business Administration
  • Civil Engineering
  • Commerce
  • Contract Administration
  • Contractors
  • Contracts
  • Employment
  • Health Services
  • Management Personnel
  • Military Families
  • Organizational Structure
  • Personnel Management
  • Procurement
  • Quality Control

Readers

  • Aerospace logistics and air mobility.
  • Defense Acquisition Program Management
  • Government Contracting/Procurement.