U.S. Postal Service: Enhancements Needed in Performance Planning and Reporting
Abstract
This report discusses information on the Postal Service's performance measures, reports, and plans. In this, our initial effort to respond to your request, we focused on the Service's fiscal year 1999 performance report and its fiscal year 2001 preliminary performance plan as presented in the Service's fiscal year 1999 comprehensive statement of postal operations. Our objectives were to determine (1) how well the Service's fiscal year 1999 performance report addressed the Service's progress toward achieving the goals established by the fiscal year 1999 performance plan and (2) whether the Service's fiscal year 2001 preliminary performance plan demonstrates continued progress in developing a reasonable basis for establishing accountability for results. This letter also addresses the concerns that you raised regarding both the performance report and preliminary performance plan in a letter dated April 24, 2000, to the Postal Service's Board of Governors. As you know, this was the Service's first annual performance report and third annual preliminary performance plan prepared in response to the Government Performance and Results Act of 1993 (GPRA). We previously commented on the Service's fiscal years 1999 and 2000 preliminary performance plans, recognizing the positive aspects of each. We also offered a number of suggestions on how the preliminary plans could be improved and, for the most part, those suggestions were incorporated into the Service's fiscal year 1999 and 2000 plans when they were issued in final.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 2000
- Accession Number
- ADA382026
Entities
People
- Charles F. Wicker
- Gerald P. Barnes
- Kenneth E. John
- Roger L. Lively
Organizations
- United States Government Accountability Office