Team Processes in Airway Facilities Operations Control Centers
Abstract
In October 2000, the Airway Facilities organization plans to transition the National Airspace System (NAS) monitoring responsibilities to three regional Operations Control Centers (OCCs). Teams in these facilities will be different from those that currently exist in Maintenance Control Centers. A research team from the NAS Human Factors Branch, ACT-530, reviewed the implications of this new environment on potential OCC team performance issues. They conducted a two-pronged study. The first part examined team processes in current and future Airway Facilities (AF) environments. This involved assessing task analyses and flowcharts depicting workflow and communication processes for AF maintenance work and conducting site interviews at key field sites. The second part of the study focused on identifying key factors with implications for team performance in the literature and applying them to the OCC environment. The study led to nine recommendations for facilitating the transition to OCCs.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jul 01, 2000
- Accession Number
- ADA385540
Entities
People
- Anton Koros
- Michele Helney
- Vicki Ahlstrom
Organizations
- Federal Aviation Administration