Testing CAHPS Health Plan Performance Reports in the Florida Medicaid Program

Abstract

This report describes the findings from a demonstration conducted by RAND with the Florida Medicaid program to test applications of Consumer Assessment of Health Plans Study (CAHPS) consumer reports in the Medicaid sector. In collaboration with the Florida Agency for Health Care Administration (AHCA), we designed both paper and computer-based report formats, which were tested in field applications in Volusia County, Florida. This demonstration was the first of RAND's CAHPS demonstrations. Results of this work have been applied in subsequent demonstrations with the New Jersey and Iowa Medicaid programs.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2000
Accession Number
ADA385593

Entities

People

  • David E. Kanouse
  • Diane Schoeff
  • Donna O. Farley
  • Julie A. Brown
  • Pamela F. Short

Organizations

  • RAND Corporation

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • African Americans
  • Cognition
  • Computers
  • Control Systems
  • Families (Human)
  • Field Tests
  • Health Care
  • Health Services
  • Management Personnel
  • Medical Personnel
  • Native Americans
  • Navigation
  • Personnel Management
  • Test And Evaluation
  • Test Methods
  • Three Dimensional
  • Training

Readers

  • Medical or Health Care Field.
  • Technical Research and Report Writing.