Improving the Defense Finance and Accounting Service's Interactions With Its Customers

Abstract

This work grew out of earlier research that RAND conducted for Defense Finance and Accounting Service (DFAS) leadership. That earlier work, discussed in Keating and Gates (1999), focused on DFAS's internal cost structure and the implications that cost structure held for DFAS pricing policies. Because that research focused internally, the logical next step was to focus externally, on the interactions DFAS has with its customers. The scope of the research was deliberately broad; DFAS had received customer complaints, but wanted RAND to take a comprehensive look at all of its customer interactions without preconceived ideas about where the problems lay.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2001
Accession Number
ADA387149

Entities

People

  • Christopher Edward Paul
  • Edward G. Keating
  • Jennifer E. Pace
  • Michael G. Alles
  • Susan M. Gates

Organizations

  • RAND Corporation

Tags

Communities of Interest

  • Human Systems
  • Space

DTIC Thesaurus Topics

  • Air Force
  • Base Closures
  • Business Administration
  • Commerce
  • Computer Programs
  • Electronic Commerce
  • Government Employees
  • Information Systems
  • Law
  • Management Information Systems
  • Management Personnel
  • Military Personnel
  • Money
  • National Governments
  • National Security
  • Storage
  • United States

Readers

  • Defense Financial Management and Audit.
  • Systems Analysis and Design