Product Support for the 21st Century: A Year Later
Abstract
The Department of Defense (DoD) implementation strategy to improve materiel readiness, increase warfighter confidence in logistics support, and reduce costs was described in "Product Support for the 21st Century," published in July 1999. That strategy encompassed a pragmatic three-phased migration to a customer-focused product support environment over a 7-year period. The envisioned product support environment is characterized by the following attributes: Customer relationships that are based on performance outputs (such as flying hours or the mission availability of equipment), Integrated logistics chains across government and industry that focus on system readiness and customer service driven by the unique requirements of the military services, Best-value providers selected from government, industry, or government/industry partnerships, A support environment that maintains long-term competitive pressures, Secure, integrated information systems across industry and government that enable comprehensive logistics chain integration and full asset visibility, Continuous improvement of weapon system supportability and reduction in operating costs by dedicated investments, Effective integration of weapon-focused support that is transparent to the warfighter and provides total combat logistics capability. This report summarizes DoD's progress over the last year to move toward that environment, identifies initial lessons learned, and describes required near-term actions and milestones.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 2000
- Accession Number
- ADA395912
Entities
Organizations
- Office Of The Under Secretary Of Defense