Leadership Implications of the Annual Patient Care Survey

Abstract

This research paper looks at the issue of patient satisfaction from the civilian health care perspective and from the military perspective. The hypothesis of this study is that indicators of patient satisfaction in the military health care system and indicators of patient satisfaction in the non-military health care sector are similar. This study used logistic regression to analyze military patient satisfaction. The analysis used the 1997 Health Care Survey of DoD Beneficiaries Form A (for adults) dataset which is maintained by the TRICARE Management Activity of the Office of the Assistant Secretary of Defense for Health Affairs. These survey data suggest that a strong similarity exists between indictors of patient satisfaction in the non-military and military health care sectors. Thus, military leaders can productively use the body of knowledge and experience gained from the civilian sector when making decisions about military health care. Patient satisfaction must be an area of concern for military health care leaders at all levels.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 1999
Accession Number
ADA396540

Entities

People

  • Kevin W. Glasz

Organizations

  • Air Command and Staff College

Tags

DTIC Thesaurus Topics

  • Air Force
  • Data Analysis
  • Data Sets
  • Databases
  • Delivery Of Health Care
  • Health Services
  • Hospitals
  • Information Science
  • Medical Personnel
  • Military Medicine
  • Patient Care
  • Physicians
  • Regression Analysis
  • Surveys
  • Therapy
  • Training
  • United States

Fields of Study

  • Medicine
  • Political science

Readers

  • Economics
  • Medical or Health Care Field.
  • Organizational Psychology.