Integrating Modern Staff Communications into an Effective Staff Action Model
Abstract
Electronic mail, or email, is a relatively new method of communication that has joined the telephone and letter as one of the top three preferred methods of communication in the corporate, defense and private sectors since the Internet has reached market dominance. Although there are great advantages and efficiencies made available by the proliferation of email, its ease of use and capability of nearly instantaneous global contact allows users to waste recipient's time, contribute to 'information overload' and cause potentially devastating liabilities if used inappropriately. This paper seeks to identify weaknesses in the electronic communications media, cause senior leaders to recognize that there are detrimental issues caused by inappropriate use and to solicit leaders to teach and train subordinate email users on more effective email procedures. A recommendation is made to the Army, as part-of a network-centric, knowledge-based organization, to develop, publish and teach an overarching, organizational doctrine and policy on effective email use through standardization and application of a structured staff model.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 09, 2002
- Accession Number
- ADA401958
Entities
People
- Frederick J. Gargiulo
Organizations
- United States Army War College