FY2001 Customer Satisfaction Survey Report

Abstract

Knowledge is the fuel that drives today's global information technology businesses. Therefore, our continued success or failure depends on our ability to learn what our customers really want and need. To successfully achieve this purpose, it is imperative that we gain a "customer-valued" perspective of how well we are doing in meeting customer expectations. In other words, do we provide the kind of products, services and customer care that compels customers to choose us rather than other available sources? To ensure that we gain this requisite knowledge, the 2001 Customer Satisfaction Survey, Part 1 of the two part survey process, was specifically designed to meet the following knowledge objectives: - To improve customer relations - To determine the quality of customer care and support - To track the effects of change in product and service quality - To indicate staff and process strengths and weaknesses - To determine the perceived quality of products, services and web pages.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 2001
Accession Number
ADA406595

Entities

Organizations

  • Defense Technical Information Center

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Acquisition
  • Commerce
  • Contractors
  • Contracts
  • Customer Services
  • Electronic Mail
  • Engineers
  • Governments
  • Information Systems
  • Internet
  • Magnetic Tape
  • Marketing
  • Personnel Management
  • Ratings
  • Scientists
  • Small Business
  • Specialists

Readers

  • Organizational Process Management (OPM).
  • Systems Analysis and Design