Communication During Complex Humanitarian Emergencies: Using Technology to Bridge the Gap
Abstract
Multinational humanitarian and military efforts such as those seen in Somalia, Kosovo and Afghanistan are known as Complex Humanitarian Emergencies. These types of emergencies are complex and difficult to operate in because they contain political, military and humanitarian considerations. The various actors responding to a CHE can be divided into two distinct groups - military and civilian. Each of these groups needs the other to effectively respond to the crisis. Thus communication, collaboration and coordination are critical. Technology can play a significant role to enable information sharing between the various participants during CHEs. This thesis documents the development of a proof of concept that supports this. Current reports and user feedback were analyzed to determine requirements for a field-based system that could enhance the flow of information. The developmental process is presented including, requirements generation, group structure and information sharing, collaborative environments and the advantages of the virtual space. Eased on a fictional relief operation, a web application was constructed and designated the Relief Operations Coordination Center (ROCC) . Built on COTS technology and combined with commercially available collaboration tools, this application showcases the various uses of today's technology and how it can be used to facilitate information sharing during CHEs.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 2002
- Accession Number
- ADA407012
Entities
People
- James L. Hogan
- Michael W Perry
- Todd D. Ford
Organizations
- Naval Postgraduate School