Improving the Referral Tracking Process at Moncrief Army Community Hospital
Abstract
Moncrief Army Community Hospital (MACH) at Fort Jackson, South Carolina perceives it has a problem with the efficiency and effectiveness of its current referral tracking process. By improving the process, the MACH leadership hopes to optimize its services and patient outcomes, effectively implement the DoD program "Primary Care Manager by Name," meet and exceed continuum of care requirements as outlined by accreditation standards and regulatory guidance, and improve its financial status while managing the cost of referrals. In order to recommend improvements to the process, the researcher reviewed current literature for optimal elements of referral tracking systems, and conducted a systems analysis of the current system. Next the researcher outlined the systems analysis results through data flow diagrams and verbal descriptions and compared these results with those elements of optimal systems found in literature. Finally, using these sources along with personal interviews, the researcher provides recommendations for improvement of the current system. Some of these recommendations include tracking referrals on an individual basis, consolidating the processing of all referrals to a central office, and improving the effectiveness of the databases used in tracking referrals.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 21, 2000
- Accession Number
- ADA408795
Entities
People
- Daniel C. Stewart
Organizations
- Army Medical Department