FY 2002 Customer Satisfaction & Top 200 Users Survey Composite Report

Abstract

The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.

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Document Details

Document Type
Technical Report
Publication Date
Nov 01, 2002
Accession Number
ADA412324

Entities

Organizations

  • Defense Technical Information Center

Tags

DTIC Thesaurus Topics

  • Abstracts
  • Commerce
  • Communication Channels
  • Composite Materials
  • Customer Services
  • Data Analysis
  • Department Of Defense
  • Governments
  • Information Systems
  • Marketing
  • National Governments
  • Ratings
  • Resource Management
  • Statistical Samples
  • Surveys
  • Technical Information Centers
  • United States Government

Fields of Study

  • Computer science

Readers

  • Database Systems and Applications
  • Medical or Health Care Field.
  • Technical Research and Report Writing.