Deriving Enterprise-Based Measures Using the Balanced Scorecard and Goal-Driven Measurement Techniques

Abstract

This technical note describes the synergistic application of the balanced scorecard and goal- driven measurement methodologies to develop measures and associated indicators for measuring an organization's health and performance. Through this iterative approach, an organization's strategic goals and subgoals are mapped to the balanced scorecard and refined. The goal -question-(indicator) -measurement methodology is then applied to identify indicators and measures for each scorecard dimension. A hypothetical example of how to apply the methodology at a 'typical' organization performing software development and maintenance activities is provided. The example yields typical indicators to illustrate the methodology.

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Document Details

Document Type
Technical Report
Publication Date
Oct 01, 2003
Accession Number
ADA418401

Entities

People

  • Matt Fisher
  • Wolfhart Goethert

Organizations

  • Carnegie Mellon University

Tags

Communities of Interest

  • Biomedical
  • C4I
  • Engineered Resilient Systems
  • Ground and Sea Platforms

DTIC Thesaurus Topics

  • Business Administration
  • Commerce
  • Engineering
  • Gantt Charts
  • Government Procurement
  • Governments
  • Guarantees
  • Indicators
  • Information Systems
  • Maintenance
  • Management Personnel
  • Measurement
  • Organizational Structure
  • Personnel Management
  • Software Development
  • Standards
  • Systems Engineering

Readers

  • Computational Modeling and Simulation
  • Mathematical Modeling and Probability Theory.
  • Organizational Process Management (OPM).