FY 2003 Top 200 Users Survey Report

Abstract

The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. There are two surveys conducted yearly: Top 200 Users. Roughly 200 users defined in terms of dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200+ users were surveyed. Surveys were conducted from FY 2000 through FY 2003. Customer Satisfaction Survey. A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001, and FY 2002 and will be conducted in FY 2003. A combined Annual Survey Composite Data Report was developed in FY 2001 and FY 2002. A similar report is planned for FY 2003. The DTIC Performance Report, sent to the Defense Information Systems Agency (DISA), contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.

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Document Details

Document Type
Technical Report
Publication Date
Aug 01, 2003
Accession Number
ADA419889

Entities

Organizations

  • Defense Technical Information Center

Tags

Communities of Interest

  • Materials and Manufacturing Processes
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Commerce
  • Control Systems
  • Customer Services
  • Demography
  • Department Of Defense
  • Electronic Mail
  • Engineers
  • Governments
  • Internet
  • National Governments
  • Organizational Structure
  • Quality Control
  • Surveys
  • Technical Information Centers
  • United States Government
  • Universities
  • Websites

Readers

  • Defense Financial Management and Audit.
  • Library and Information Science
  • Organizational Process Management (OPM).